Survey: Patient Interest in Adopting Telemedicine Industry View 2015

Telemedicine and telehealth services, in which medical visits are conducted via software on a secure videoconferencing platform, can help increase provider efficiency while providing a convenient service to patients.

To learn how providers can use this technology to better serve patients, Software Advice conducted a survey gauging public interest in virtual medical visits as a tool for diagnosing and treating minor illnesses.

Key Findings:

  • Among patients who have not used a telemedicine service, 75 percent express interest in using one in lieu of an in-person medical visit.
  • Only 16 percent of patients would prefer to seek care for a minor ailment at an emergency room (ER) if they also had access to telemedical services.
  • Only 2 percent of telemedicine users surveyed say security is their main concern with the telemedical system used.
  • Twenty-one percent of patients who have engaged in a telemedicine visit say the quality of care was similar to or higher than an in-person visit.
  • Over half of patients (56 percent) don’t know if their health insurance covers visits conducted using telemedicine.

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